Our policy lasts 14 days. If 14 days have been affectedsince your purchase, we unfortunately cannot offer you a refund or exchange.
Several types of products cannot bereturned. As a hygie,we donotaccept products for intimate or sanitary use according to the section of the publichealth code. We do not take lingerie such as strings, shortys,wedges, panties as well as objects with sexual use and do not guarantee them.
[Article L1311-1 of the Public Health Code] [Article L221-28 of the Consumer Code]
To make a return, your item must be unused and in the verystatewhere youreceivedit. It must also bein theoriginalpackaging. You have to give usa loanorproofofpurchase. Pleasedo not return your purchase to the manufacturer.
There are certain situationswhere only a partial refund is agreed: (the case served)
Any item thatis not inits originalstate,that isdamaged or that presentscertainpieces of these missingfor reasons that are not due to an error on our part.
Refunds (the case)
Once we receiveand inspect thereturneditem,wewillsend you an e-mail to confirm that wehavereceivedit. We will also inform youof ourdecisionregarding theapproval or rejection of yourclaim.
If your application is approved,then your refund will beprocessed within amaximumof 30 days, and acredit will beautomatically applied to your credit cardor youroriginalpayment method.
Late or missing refunds (the case)
If you havenot yetreceivedyour refund, pleaseconsult your bankaccount again. Then contact the author ofyour credit card,as there could be adee before your refund is officially posted. Also, contact your bank. There is often aprocessing processing processrequired beforea refundis posted. If afteryou havedone all these steps, youstill have notreceivedyour refund, pleasecontact us at email@example.com
Items solds(the case scored)
Only items at current prices can berefunded.Unfortunately, items soldarenot refundable.
Echanges (the case scored)
We replaceanitem only ifitisdefective ordamaged. If in this case you would like tochangeitagainstthe article,send us an email to firstname.lastname@example.org and send us your article at: Rue bataille 69008 Lyon, France.
If thereturn item was identified as a gift at the time of purchaseand sent directly to you, you will receive a gift creationofequal value to that of your return. Once we receivethereturned item,agift certificatewill be sentto you by mail.
If theitemhas not been identified as a gift at thetime ofpurchase, or if the gift giver has first receivedthe item to giveittoyoulater, we will send a refund to the gift giver and they will know that you have returned theitem.
To return a product, you mustmail it to: Rue bataille 69008 Lyon, France.
It will be up to you to pay your ownshippingfee to returnyour item. Thecostsofshippingarenot refundable. If you receive a refund, the return fee will bederitus.
Depending onwhere you live, theamountofmoneyyou need to receive your changed product may vary.
If you are experimentingwith an itemvalued at more than €20,you should considerusing a delivery service thatallows youto track the shipment orpurchase delivery insurance. We do not guarantee that we will receive theitem you returnto us.