Our policy lasts 14 days. If 14 days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange.
Several types of products cannot be returned. As a hygiene measure, we do not accept products for intimate or sanitary use according to the article of the Public Health Code. We do not take back lingerie such as thongs, shortys, caleçons, panties as well as objects with sexual use and do not guarantee them.
[Article L1311-1 of the Public Health Code] [Article L221-28 of the Consumer Code]
To make a return, your item must be unused and in the same state where you received it. It must also be in the original packaging. You must provide us with a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted : (the case for a fee)
* Any item that is not in its original state, that is damaged or that presents certain missing parts for reasons that are not due to an error on our part.
Refunds (the case for a fee)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision as to the approval or rejection of your refund request.
If your application is approved, then your refund will be processed within a maximum of 30 days, and a credit will be automatically applied to your credit card or original payment method.
Late or missing refunds (the case being successful)
If you have not yet received your refund, please check your bank account again first. Then, contact the issuing entity of your credit card, as there may be a delay before your refund is officially posted. Also, contact your bank. There is often a processing delay required before a refund is posted. If after having made all these steps, you have still not received your refund, please contact us at the following email address: email@example.com
Sale items (the case for sale)
Only regular price items can be refunded, but unfortunately sale items are non-refundable.
Exchanges (the case for money)
We replace an item only if it is defective or damaged. If in this case you want to exchange it for the same item, send us an e-mail to firstname.lastname@example.org .
If the returned item was identified as a gift at the time of purchase and sent directly to you , you will receive a gift credit of equal value to that of your return. Once we have received the returned item, a gift voucher will be sent to you by mail.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to first receive the item for you the offer later, we will send a refund to the donor of the gift and he will know that you have returned the item.
You will be responsible for paying your own expedition fee to return your item. Expedition costs are not refundable. If you receive a refund, the return costs will be deducted from it.
Depending on where you live, the time required to receive your exchanged product may vary.
If you are expending an item worth more than €20, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. We do not guarantee that we will receive the item you return to us.